Terms of service

Last updated: 5 October 2026

These terms govern your use of iNdex Voice, provided by iNdex Tech Solutions. By creating an account you agree to them on behalf of yourself and the business you represent.

1. The service

iNdex Voice provides business telephone numbers and cloud call handling, used through our mobile and web applications. Calls are carried over the internet and connected to the public telephone network through licensed telecommunications partners. Call quality depends on your internet connection.

2. Emergency calls

iNdex Voice does not currently support calls to emergency services. Always use a mobile network or landline to contact emergency services (for example 10111 or 112). Make sure everyone in your business who uses iNdex Voice knows this.

3. Your account

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account, including calls made by your users. Account owners manage who has access to their company's phone system.

4. Acceptable use

You may not use iNdex Voice for unlawful purposes, unsolicited bulk calling, harassment, fraud, or to interfere with the service or other customers. We may suspend accounts to protect the platform — for example when our fraud controls detect suspicious calling patterns.

5. Call recording

If you enable call recording you are responsible for informing callers and complying with applicable law, including the Regulation of Interception of Communications and Provision of Communication-Related Information Act and POPIA.

6. Numbers

Numbers are allocated to you for as long as your subscription is active and remain subject to the numbering plan administered by ICASA and our carrier partners. Released numbers may be reassigned after a quarantine period. Number porting is subject to the industry porting process.

7. Fees

iNdex Voice is prepaid. You buy call credit in advance; your monthly plan fee is deducted from it at the start of each month (after any free trial) and calls beyond your plan's included minutes are deducted per started minute. Calls to phone numbers stop when credit runs out, and if the plan fee cannot be paid from credit, outgoing calls are paused until you top up. Unused credit does not expire while your account is open; on closure it is refunded on request, less payment-provider fees. Prices are shown on our pricing page and exclude VAT unless stated otherwise. Spending limits apply by default to protect you from fraud.

8. Availability and liability

We work to keep iNdex Voice available and secure but do not guarantee uninterrupted service. To the extent permitted by law, our liability is limited to the fees you paid in the three months before the claim. Nothing in these terms limits rights you have under the Consumer Protection Act where it applies.

9. Termination

You may cancel at any time from the billing page. We may terminate for material breach. On termination your numbers are released and your data is deleted according to our retention schedule.

10. Contact

Questions about these terms: voice@indextech.co.za. These terms are governed by the laws of the Republic of South Africa.